An independent agent can offer you a wide variety of options that can be customized to your specialized needs. They represent several companies, and can offer you the best combination of price and coverage. Choosing the right agent is much like choosing a family doctor. They should be knowledgeable, and take the time to understand what is important to you. As your needs change over time, they will be able to make adjustments to your policies to make sure you are protected. They should be able to clearly explain the options available, and answer your questions. In addition to being helpful, they should have a strong customer service focus, and be easy to reach. Independent agents are not employees of the insurance company, and therefore can serve your best interests, and be an advocate for you, because you are their customer.